Mediation process between the parties to the dispute may be in the format of:

• individual meetings with each of the parties separately
• general meeting of all parties;
• mixed format (general meeting and, if necessary, the mediator interrupts it for short individual sessions with participants to clarify issues necessary for further general discussion);

The mediator, with the help of questions relating to the essence of the dispute, directs the participants to jointly discuss the situation and find ways of common understanding and finding a solution. In the case when the emotions of the participants begin to hang a constructive discussion of the subject of the dispute, the task of the mediator is to intervene and direct the participants to fruitful cooperation to resolve the dispute, and not to escalate it. The mediator helps to reveal and discuss all issues that separated the parties to the conflict, to understand the objectivity of each other's accusations, to establish a dialogue aimed at understanding and resolving the dispute, to discuss and understand the interests, needs of the parties and on their basis to develop options for resolving the dispute. Yes, and this is very important, and there is a strong understanding and desire to discuss ways to find such a solution by the participants themselves.

The mediator in his work is primarily guided by impartiality, neutrality, the desire to understand the situation with the help of relevant questions to the participants and the establishment of useful and productive cooperation between the parties to the dispute in order for them to find a solution. Therefore, it can be argued that the mediator does not determine the culprits, does not unilaterally resolve the dispute, does not offer his vision for resolving the conflict, but helps the parties independently resolve the conflict without placing the blame on one of the parties.